Our Commitment to Security

At DentalReception, we understand the critical importance of protecting your practice's sensitive information and patient data. We implement comprehensive security measures to ensure your data remains safe and secure.

1. Data Encryption

Data in Transit

TLS 1.3 encryption for all data transmission
HTTPS-only communication
Encrypted API connections
Secure WebSocket connections

Data at Rest

AES-256 encryption for stored data
Encrypted database storage
Secure key management
Encrypted backup systems

2. Access Controls

Multi-Factor Authentication

We require multi-factor authentication (MFA) for all user accounts to prevent unauthorized access.

Role-based access control (RBAC): Users only have access to data necessary for their role
Principle of least privilege: Minimal access rights are granted by default
Session management: Automatic logout after inactivity
Password requirements: Strong password policies enforced
Account monitoring: Suspicious activity detection and alerts

3. Infrastructure Security

Cloud Security

Australian-hosted cloud infrastructure
ISO 27001 certified data centers
Network firewalls and intrusion detection
Regular security assessments

Application Security

Regular security code reviews
Automated vulnerability scanning
Secure development practices
Third-party security audits

4. Compliance Standards

HIPAA Aware

Built with healthcare privacy principles in mind

AHPRA Aligned

Designed to meet Australian healthcare advertising standards

Australian Privacy

Compliant with Australian Privacy Principles

5. Data Backup and Recovery

Automated backups: Daily encrypted backups of all data
Geographic redundancy: Backups stored in multiple Australian locations
Recovery testing: Regular disaster recovery drills
Business continuity: Plans for service continuity during incidents
Retention policies: Secure backup retention and disposal

6. Incident Response

We maintain a comprehensive incident response plan that includes:

Detection & Response

24/7 security monitoring
Automated threat detection
Rapid incident response team
Immediate containment procedures

Communication & Recovery

Prompt customer notification
Transparent incident reporting
Coordinated recovery efforts
Post-incident analysis and improvements

7. Employee Security

Human Security

We recognize that security starts with our team members.

Security training: Regular security awareness training for all employees
Background checks: Comprehensive screening for sensitive roles
Access reviews: Regular review and removal of unnecessary access
Confidentiality agreements: Strict data handling obligations
Incident reporting: Clear procedures for reporting security concerns

8. Reporting Security Issues

Found a Security Vulnerability?

If you discover a security vulnerability, please report it to us immediately. We take all reports seriously and will investigate promptly.

Contact Information

Security Email: [email protected]

General Contact: [email protected]

Phone: 03 7024 4084

Address: Suite 111, Level 1, M-City Shopping Centre, 2107 Dandenong Road, Clayton VIC 3168

9. Continuous Improvement

Security is an ongoing process. We continuously review and update our security measures to address new threats and incorporate industry best practices. This includes:

Regular security assessments and penetration testing
Staying current with security advisories and patches
Participating in security communities and threat intelligence sharing
Updating our security policies and procedures
Investing in new security technologies and training