1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include:

Contact information (name, email address, phone number, business address)
Practice information and settings
Call recordings and transcripts (when enabled)
Payment and billing information
Communications with our support team

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our AI receptionist services
Process transactions and send related information
Send technical notices, updates, and support messages
Monitor and analyze usage patterns to improve our services
Comply with legal obligations

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:

With service providers who assist us in operating our services
To comply with legal obligations or protect our rights
In connection with a merger, acquisition, or sale of assets
With your explicit consent

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

Encryption of data in transit and at rest
Regular security assessments
Access controls and authentication
Employee training on data protection

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Call recordings and transcripts are retained according to your account settings and applicable regulations.

6. Your Rights

You have the right to:

Access and update your personal information
Request deletion of your data
Opt out of certain communications
Request data portability
Lodge a complaint with supervisory authorities

7. Australian Privacy Principles

As an Australian-based service, we comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988. We are committed to handling your personal information in accordance with these principles.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]

Phone: 03 7024 4084

Address: Suite 111, Level 1, M-City Shopping Centre, 2107 Dandenong Road, Clayton VIC 3168