Dental Answering Service Powered by AI
Flat monthly pricing. Unlimited calls. Built only for dental.
A dental answering service that actually books appointment requests — not just takes messages. Trained on dental terminology, always on-script, live in under five minutes, and priced as a flat monthly fee with no per-call fees or contracts.
Traditional dental answering service vs AI-powered
Why practices are switching away from generic call centres. The short version: scripts, fees, and queues vs natural conversation, flat pricing, and instant parallel answering.
Generic operators. Messages, not bookings.
Built decades ago, for every industry, retrofitted for dental.
- Operators read from a script — patients hear a call centre, not your practice
- Takes messages only — no appointment booking capability
- Queue times during peaks — callers on hold, callers hanging up
- Per-call fees + monthly base + setup + 12-month contracts
- Doesn’t know your fees, your hours, or what a HICAPS terminal is
Dental-trained AI. Books appointments. Flat pricing.
Purpose-built for Australian dental practices.
- Natural conversation tuned for Australian callers and dental terminology
- Captures full appointment requests — name, phone, reason, preferred times
- Unlimited calls answered in parallel — no queue, no busy, no hang-ups
- Flat monthly from A$89. No per-call fees. No setup. Cancel anytime.
- Answers in your voice — your fees, your hours, your scripts, your emergency protocol
How our dental answering service works
Three steps. No new phone system, no contract, no IT contractor. You keep your current number and forward calls on your terms.
Forward your main line
We provision a local Australian number. Forward your practice line to it for after-hours only, during lunch, on busy / no-answer, or 24/7 — whichever setup fits your team.
AI answers every call
The AI dental answering service greets the caller in your voice, answers common questions, books appointment requests, and routes emergencies per your protocol. Unlimited parallel calls, no hold queue.
Structured summary to inbox
Every call lands in your inbox as a paste-ready summary — caller, phone, reason, preferred times and any follow-up flag. Your team books it in your existing PMS. No manual typing, no dropped messages.
More than just answering calls
Generic answering services take messages. Our dental answering service holds a real conversation, books appointment requests, handles routine questions, and flags urgent callers for immediate follow-up.
Natural, on-brand conversation
Not a scripted call-centre read-out. A dental-trained AI that answers with your greeting, in a warm Australian voice, every single call.
Real appointment requests
Captures caller name, phone, reason, preferred day and time window. Your team pastes straight into your PMS — no chasing the voicemail queue for details.
Answers routine questions
Opening hours, location, parking, whether you bulk-bill children, which health funds you accept, typical fees — all from a knowledge base you control.
Emergency triage
Recognises swelling, trauma, and severe pain. Routes per your protocol — on-call dentist, priority flag on the summary, or clear direction to 000.
Unlimited parallel calls
Ten callers, ten conversations, simultaneously. No hold queue, no busy tone, no "all our operators are currently assisting other callers".
Structured email summaries
Every call captured as a paste-ready summary with caller details, reason, preferred times and follow-up flag. Full transcript available.
Who needs a dental answering service?
Three common setups. Most practices start with one and grow into the next.
After-hours & weekends
You have an in-house receptionist during business hours. Route after-hours, weekends and public holidays to the AI so you never miss a new-patient enquiry or emergency call.
- Catch every after-hours enquiry
- Emergency triage routing
- Monday morning inbox of ready-to-book requests
Lunch, breaks & peak overflow
Your receptionist is with a patient, on another call, or at lunch. The AI picks up instantly — no missed calls during the busiest hour of the day.
- Busy / no-answer forwarding
- Lunch-hour cover, every day
- Unlimited parallel calls during peaks
Full outsourced reception
No dedicated receptionist? Run the whole phone line through the AI. Structured summaries turn into bookings in your PMS without any manual phone work.
- 24/7 coverage with no human on the line
- Replaces traditional answering services
- Saves A$5,000+ per month on reception salary
Compare the cost of dental answering services
Traditional services bill a base fee plus per-call fees plus setup plus contracts. AI is a flat monthly fee, that’s it. Here’s what a typical practice pays either way.
| Traditional answering service | AI dental answering service | |
|---|---|---|
| Monthly base fee | A$300–800 | From A$89 |
| Per-call fee | A$2–5 per call | Included |
| Setup fee | A$100–500 | A$0 |
| Contract | 12-month minimum typical | Month-to-month |
| Appointment booking | Paid add-on (or not offered) | Every call |
| Scale during peak hours | Callers queue on hold | Unlimited parallel |
| Summary emailed to team | Basic message notes | Structured, paste-ready |
| Typical all-in cost (300 calls/mo) | A$900 – A$2,000+ | From A$89 |
How we deliver your call data
Instead of risky direct integrations into your practice management software, we deliver call outcomes in formats your team can paste or import in seconds — and nothing your PMS vendor didn’t already design for.
Structured email summary
Delivered to your team inbox seconds after call end. Caller name, phone, reason, preferred times, follow-up flag, full transcript. Paste the fields into your PMS — no manual note-taking.
PMS-friendly format
Fields and labels designed for easy copy-paste into Core Practice, Dental4Web, EXACT, Praktika and similar Australian dental PMS platforms. No proprietary format, no vendor lock-in.
Webhooks & exports
CSV export of call records on demand. JSON webhook on call end for practices with a PMS or CRM that can consume it. Two-way direct sync with a handful of PMS vendors is on the roadmap.
Why practices pick us over traditional answering services
Not a generic call centre. Not a global SaaS retrofitted for dental. A dental-only answering service built by a Melbourne-based team for practices that need more than someone reading a script.
Australian-hosted, privacy-first
Call data stays in Australian data centres, encrypted in transit and at rest. Designed around the Australian Privacy Act and APP 11. Call recording is optional and off by default.
Dental-only, not generic
Trained on dental terminology and Australian practice workflows — crowns, scale and clean, wisdom teeth, HICAPS on-the-spot, bulk-billed kids. Not a repurposed GP or law-firm call service.
Melbourne-based support
Talk to a human when you need one. Local phone and email support during Australian business hours. No call-centre retention script when you need to cancel — one click in your dashboard.
Flat monthly pricing. No per-call fees.
Three plans. Month-to-month. No setup fees, no contracts. Every plan includes unlimited appointment booking and structured summaries.
Starter
- 200 minutes/month
- 200 calls/month
- 10 GB of call storage
- Up to 200 minutes per month
- 10GB storage
Professional
- 700 minutes/month
- 700 calls/month
- 50 GB of call storage
- Up to 700 minutes per month
- 50GB storage
Enterprise
- 1,800 minutes/month
- Unlimited
- 500 GB of call storage
- Up to 1800 minutes per month
- 500GB storage
Frequently asked questions
Everything practice owners ask before switching from a traditional dental answering service to AI.
What is a dental answering service?
How is AI different from a traditional call centre?
Will patients know they are talking to AI?
What hours are you available?
Can I use you just for after-hours?
Do you take emergency calls?
How much does a dental answering service cost?
What happens with the call information?
Ready to replace your answering service?
Switch to an AI-powered dental answering service in under five minutes. Keep your number. Flat monthly fee. Cancel anytime.