Terms of Service
Last updated: September 27, 2025
1. Acceptance of Terms
By accessing or using DentalReception's AI receptionist services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.
2. Service Description
DentalReception provides AI-powered virtual receptionist services for dental practices, including but not limited to:
- Automated phone answering and call handling
- Appointment booking and scheduling assistance
- Patient inquiry responses
- Call summaries and reporting
3. AI Response Generation and User Responsibility
Important Notice:
AI calls and responses are generated based on the practice information you upload and information we gather from your websites and provided materials. While we use advanced technology to provide accurate responses, you acknowledge that:
- You must regularly review call logs to ensure responses align with your practice standards and policies
- Testing is essential: You should thoroughly test the phone service to ensure it meets your practice's best practices and requirements
- Ongoing monitoring: Regular supervision of AI responses is your responsibility
4. Third-Party AI Services and Limitation of Liability
Liability Disclaimer:
Our services utilize third-party AI providers, including but not limited to OpenAI. We cannot be held responsible or liable for AI responses, as these are generated by external AI systems. By using our service, you acknowledge that:
- AI responses are generated by third-party providers beyond our direct control
- You are responsible for ensuring AI responses meet your practice standards
- We recommend reviewing third-party provider policies:
5. User Obligations
You agree to:
- Provide accurate and up-to-date practice information
- Use the service in compliance with applicable laws and regulations
- Not use the service for illegal or unauthorized purposes
- Maintain the confidentiality of your account credentials
- Promptly notify us of any security breaches
- Regularly monitor and review AI-generated responses
6. Payment Terms
Service fees are billed monthly in advance. You agree to pay all charges incurred under your account. We reserve the right to change our pricing with 30 days' notice. Non-payment may result in service suspension or termination.
7. Service Availability
While we strive for 99.9% uptime, we cannot guarantee uninterrupted service. Scheduled maintenance will be communicated in advance when possible. We are not liable for temporary service interruptions.
8. Data and Privacy
Your use of our services is governed by our Privacy Policy, which is incorporated into these terms by reference. We handle personal information in accordance with Australian privacy laws and healthcare regulations.
9. Limitation of Liability
To the maximum extent permitted by law, DentalReception shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business interruption.
10. Termination
Either party may terminate this agreement with 30 days' notice. We may suspend or terminate your account immediately for breach of these terms. Upon termination, your access to the service will cease, but these terms will continue to apply to prior use.
11. Governing Law
These terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.
12. Contact Information
For questions about these Terms of Service, please contact us at:
Email: [email protected]
Phone: 03 7024 4084
Address: Suite 111, Level 1, M-City Shopping Centre, 2107 Dandenong Road, Clayton VIC 3168